Got Questions? We’ve Got Answers.

ALKASPRINGS PRODUCTS AND WATER DELIVERY IS ONLY AVAILABE TO GOLD COAST CUSTOMERS.

IF YOU DO NOT RESIDE ON THE GOLD COAST, PLEASE CALL BEFORE YOU PLACE ANY ORDER.

DELIVERIES TO APARTMENTS AND GATED HOMES WILL NEED TO CONTACT US BEFORE ORDERING TO MAKE ARRANGENTS FOR YOUR DRIVERS.

Online ordering  is the fastest way:

• Start on the Water delivery page where the product are listed.
• First add three or more bottles of water, then click the add to cart button
• If you are a new customer you must add the $30 refundable bottle deposit to your order.
• If you live in an Apartment, secure complex or gated house, please ensure you call us before you place an order to insure we have access to deliver your products.
• If you need a water cooler or bottle dispenser click on the one you like, then add to cart
• Once you have everything you require, click go to cart and view your products.
• You can add or remove products here also.
• Once you are happy with what’s in your cart, click proceed to checkout.
• Fill out your payment and delivery details and click process
• Your order is now complete and you will receive an email receipt
• Depending on when you ordered, you should have your products in 1-5 business days.
• You will receive a text message the day/night before your deliver day to remind you.

Order by phone:

• Phone 1300 373 777 or 0472 604 454
• Please have your order ready along with your credit card details.
• Free weekly, fortnightly, monthly delivery to your home and workplace ( Gold Coast only)
• Free delivery and set up of your water cooler ( Gold Coast only )

We deliver everywhere on the Gold Coast. Please check for your suburb below, or contact us if it’s not listed.

• Free weekly, fortnightly, triweekly and monthly delivery (Gold Coast only)
• Place your order at lease one day before your delivery day to ensure delivery.
• Please leave your empty bottles out before 8am on the morning of your delivery day.

Tuesday – Northern Suburbs

Alberton, Cedar Creek, Coomera, Coomera Waters, Eagleby, Gilberton, Hope Island, Jacobs Well, Kingsholme, Luscombe, Norwell, Ormeau, Ormeau Hills, Oxenford, Pimpama, Stapylton, Steiglitz, Upper Coomera, Willow Vale, Wongawallen, Woongoolba.

Wednesday – Central North Suburbs

Arundel, Ashmore, Biggera Waters, Clagiraba, Coombabah, Gaven, Guanaba, Helensvale, Hollywell, Labrador, Maudsland, Molendinar, Mount Nathan, Nerang, Pacific Pines, Paradise Point, Parkwood, Runaway Bay, Southport.

Thursday – Central South Suburbs

Advancetown, Benowa, Broadbeach, Broadbeach Waters, Bundall, Carrara, Clear Island Waters, Gilston, Highland Park, Lower Beechmont, Main Beach, Mermaid Beach, Mermaid Waters, Merrimac, Mudgeeraba, Neranwood, Robina, Surfers Paradise, Tallai, Worongary.

Friday – Southern Suburbs

Austinville, Banora Point, Bilinga, Bonogin, Burleigh Waters, Burleigh Heads, Coolangatta, Currumbin, Currumbin Valley, Currumbin Waters, Elanora, Miami, Numinbah Valley, Palm Beach, Reedy Creek, Springbrook, Tallebudgera, Tallebudgera Valley, Tugun, Tweed Area, Varsity Lakes, West Burleigh.

If your suburb is not listed, please call us before you order.

Yes, they are BPA chemical free. They are high quality Australian made and hold 15.2 litres. They are reusable/returnable and especially designed to keep the water fresh and safe.  These bottles play a highly valuable part of our sustainable and circular economy.

Empty water bottles are collected at each delivery and are brought back to our facility where they undergo an advanced 6 stage process of washing, sanitising and double rinsing of fresh water before being inspected and refilled with premium alkaline spring water. 

We ask that you look after our bottles so we can get the most out of them before they get recycled.

• Please keep them out of direct sunlight
• Don’t leave them in a hot car
• Leave the cap on at all times
• Don’t put anything in them
• Don’t slide or drop them as they will get damaged
• If bottles are lost or damaged, you’ll forfeit your deposit

Alkasprings premium spring water is sustainable and responsibly sourced form a certified spring supply in the subtropical hinterlands of the Scenic Rim Shire. The premium spring water is then transferred to our bottling facility where it’s lightly purified through our unique propriety system which includes the removal of any undesirables, acidic ions, double ultra violet light, structured and lightly polished off with natural organic coconut carbon from nature. Absolutely nothing is added to our water, no chemicals no preservatives or ozone treatment like other spring water companies use to sterilise their water. Nature has given us a perfectly balanced medium amount of minerals, electrolytes and trace elements that give Alkaspring’s it’s signature light smooth and delicately sweet refreshing taste.

Mineral analysis ( mg/l )

• Nothing added, no chemicals, preservatives or additives.
• All elements in our water are well within the safe limits of the Australian drinking water guidelines.
• As the source is spring water, slight seasonal variances may occur.
• The pH values and mineral analysis shown were analysed by the City of Gold Coast Laboratories.

For more information about our water, please [CLICK HERE]

Spring water is a natural product that is created by nature over many years. It gets it mineral composition naturally from the geology of the earth in the surrounding area of the spring. It is minimally treated/filtered and generally doesn’t contain the commonly found chemicals that are added such as chlorine, industrial fluoride and many other chemical that can be found in tap water. Depending on the types of mineral elements in the spring water it generally tastes lighter fresher and has a more natural finishing taste. The mineral content is measured in ppm TDS which is parts per million and total dissolved solids (minerals). Spring water generally has a TDS range of 60-240. Alkasprings is about 160 TDS which is a medium blend of natural minerals.

Reverse osmosis alkaline water is generally tap water that is heavily filtered. It removes about 95%-99.9% of everything that is in the water, including minerals. The very pure water then gets small amounts of calcium magnesium and potassium added to raise the pH of the water. These types of water generally have a ppm TDS range of 10-50 which is considered very low in minerals.

Where do we start, this beauty is awesome and is the first of its kind in Australia.
Its designed and built in Australia with the highest quality components for reliability and performance. It dispenses Alkasprings water with the tap of a credit card or mobile phone.

Location: Helensvale
Open: 24/7
Water types: Premium Alkaline spring water and premium spring water options.

• Bring your own clean bottle or purchase one off us online and get $24 water credit
• Self-serve 24/7 premium spring water refill station
• Two different types of spring water 8.6 – 9.2 pH and 6.6 – 7.5 pH
• Payment system accepts, credit card, apple pay, samsung pay, and more ( no card fees )
• Simple to operate – tap credit card or phone, select size, optional rinse and then press fill
• Free bottle rinse with activate oxygen for sanitation

Visit “Refill Station page” for more information

Yes, of course you can uses your own bottles at out self-serve refill station. Just ensure your bottles are clean. We have a bottles rinse at the refill station, but this will just rinse your bottle, not clean it. We recommend that you clean your bottle with white vinegar every 4-6 weeks.

Your bottle needs be cleaned regularly with white vinegar, dish detergent or bicarbonate soda.

We recommend using white vinegar to clean your bottle. Add about 1-2 litres of white vinegar to your bottle. Place lid on and then shake bottle ensuring all areas of the bottle have contact with the vinegar. Let it sit for a few minutes before running some vinegar out the tap if you have a tap on your bottle.  Than tip the vinegar out and rinse with clean water several time to remove vinegar smell. A bottle brush may be required if excessively dirty, which can be purchased from some hardware/grocery stores.

Tips:

• Keep out of direct sunlight
• Store in a cool dry place
• Don’t keep bottles in a hot vehicle
• Keep lid on when not using or a cup over the opening when in use
• Keep away from young children, as they like putting things in them
• Don’t drop or slide your bottle on ground

Yes, they come with a 12 month warranty from date of purchase.

Proof of purchase and date is required for warranty, so please keep a copy of your receipt. Receipt can be downloaded after you purchase a bottle from us online.

The warranty does not cover damage to the bottle, excessively used bottles or misused bottles. If you drop them they may crack voiding warranty.

Bottle must be returned to Alkasprings for warranty claim.

Tip: Keep out of reach or young children as they often do things to them that can cause damage.

That clean sterile smell is the natural activated oxygen ( O3, Ozone ) that ensures you’re your bottle gets sanitised naturally and safely. So when you place your bottle inside and press the rinse button a small amount of activated oxygen is released into your bottle with the spring water. This will sanitise your bottle as well as rinsing it. No activated oxygen is released when you bottle is being filled, just while rinsing.

O3 is three molecules of oxygen and is commonly used as a safe natural alternative to harsh toxic cleaning chemical. O3 is used to safely and naturally disinfect things such as: commercial kitchens, wine barrels, food processing areas and much more.

It is very important to clean and sanitise your water cooler to ensure that you have the best tasting safe water with each and every glass. Hospital grade sanitation kits are available from Alkasprings and can be delivered with your next order.

It is recommended that you clean your cooler every 3-6 months and takes approximately 10-15 minutes.

1. Ensure the power supply to the cooler is off before cleaning.
2. Do not use bleach or any other cleaning solutions as they can damage the cooler.
3. Remove your empty bottle and ensure that any remaining water is drained from the unit through both taps.
4. Start by removing the cooler spike: turn the spike and collar anticlockwise until you feel the latch release. Lift the spike and collar, and then remove the reservoir plastic seal.
5. The spike and collar can be washed in your kitchen sink with general dish liquid and water. Soak for a few minutes before rinsing with fresh water and drying with a clean towel.
6. To effectively clean your cooler reservoir, create a solution of 30 ml of our special formulated antibacterial hospital grade solution with 3 litres of fresh water. Pour this into the reservoir until it’s full and allow it to stand for 10 minutes. AThen drain enough of the solution so you can clean the reservoir with a non-abrasive cleaning sponge. If your wondering about the safety of the solution, don’t as it’s formulated to be safe, gentle on the skin and is dermatologically tested and fragrance free.
7. Now is a good time start cleaning the exterior of the unit while you wait for the reservoir. These surfaces can be cleaned with a clean non-abrasive sponge and a mild household detergent with fresh water. Ensure the entire unit is wiped over including the taps.
8. Now that 10 minutes has passed it time to drain all of the solution through both taps, to ensure the taps are also sanitised.
9. Use clean tap water to refill the reservoir to rinse the unit and then drain through both taps. One rinse is enough as the solution is safe and food grade.
10. Then once clean, dry the exterior with a soft cloth.

Place the plastic seal back into position and lock the spike and collar back into position turning them clockwise to lock the latches. Plug in the unit and place a new bottle of Alkasprings onto the cooler, then allow at least 10-15 minutes for the unit to bring your water to the correct temperature.

Tip:

Before placing a new bottle onto your water cooler give the gold cap a wipe with a clean damp cloth or paper towel to remove any dust that has landed on your bottle. Why? Because this section of the cap sits in your fresh spring water.

It is very important to clean and sanitise your ceramic dispenser to ensure that you have the best tasting safe clean water. Users must be mindful that possible contamination and bacteria that can come from any still water in any container that is subject to differing temperatures, handling practices, and airborne dust and fungal spores. Mould and mildew can grow even in the ceramic well if they are not maintained properly. This can not only effect the taste of the water but be potentially harmful to your family.

1. We recommend that you clean your ceramic well every 3 months. Tip out all the remaining water in the ceramic well and remove the tap by holding the nut inside the well and turn the tap anticlockwise until its completely removed.
2. Carefully place your well, spike, tap and nut in the kitchen sink or laundry tub. Fill the sink or tub with very warm to hot water along with general dish liquid. Do not use bleach, as it contains chlorine. Let it sit for 10minutes, and then wipe inside and out with non-abrasive sponge.
3. Thoroughly rinse everything with fresh water and dry with clean non linting cloth/towel.
4. Assemble the tap by screwing the tap back in by turning the tap clockwise until its firm. Ensure the silicone washer is on the outside of the well. Place the spike back on and a new bottle of Alkasprings.

This will ensure you have a clean safe water supply for your family all year round.

Tips:

Before placing a new bottle onto your ceramic well, give the cap and neck of the bottle a wipe with a clean wet cloth to remove any dust that has landed on your bottle. Why? Because this section of the bottle sits in your fresh spring water.
Get someone to hold the ceramic well while you place a new bottle on to prevent it from moving.

It’s very important to clean and sanitise your smart pump to ensure that you have the best tasting safe clean water for your family. Users must be mindful that possible contamination and bacteria that can come from any still water in any container exposed to air, due to differing temperatures, handling practices, and airborne dust and fungal spores.

We recommend that you clean your smart pump every 3 months.

DON’T submerge the smart pump in water as this will destroy your pump.

1. Remove the silicone tube from the pump and soak the silicone tube only in your sink with warm water with a mild dish liquid. Allow about 10 minutes for the tube to soak.
2. While the tube is soaking, now is a good time to wipe you’re smart pump over with a damp cloth to remove any dust, grime or residue.
3. Insert the silicone tube back into the pump and suck up some of the warm ( not hot ) soapy water from your sink through the pump. This will sanitise the inside of your pump.
4. Remove the silicone tube again and place tube into fresh clean water and soak for 1 minute.
5. Now place the silicone tube back onto the pump and suck up some fresh water through the pump to rinse the pump inside.
6. Its now ready to be place onto a new bottle of Alkasprings.

This will ensure you have a clean safe water supply for your family all year round.

Tip: The easiest way to get the silicone tube through the gold cap is by using the back of a butter knife to punch a hole into the gold cap so the silicone tube can be pushed through so your pump will sit snug onto the cap.