Refund policy

We offer a 14-day money-back guarantee if you are not completely satisfied with your purchase. To request a return or refund under this guarantee, contact us within 14 days of receiving the goods at hello@alkasprings.au. Please include your order number and tell us which item the request concerns.

For this voluntary guarantee, goods must be in their original or near original condition. It does not cover goods damaged after delivery, altered or misused. We will advise you how to return the goods or arrange collection where appropriate.

Cancelling a subscription stops future payments and deliveries; it does not automatically refund an order already paid for. Please contact us promptly about any paid order you wish to discuss. See our Cancellation policy for how to manage your subscription.

This 14-day guarantee is in addition to, and does not limit, your rights under Australian Consumer Law. You may be entitled to a remedy for a problem with goods or services even after 14 days or where the conditions of our voluntary guarantee do not apply.